Lost/Stolen VISA Debit OR Credit Card

CFCU’s Business Hours for answering phones unless specified by a holiday are, M-F 8am to 5pm.

CFCU VISA Debit Card

  • If your Debit Card is lost or stolen DURING business hours please contact CFCU ASAP at 509.235.6533 or 509.598.7151.
  • If your Debit Card is lost or stolen AFTER business hours please call 800.417.8715 – make sure to leave a detailed message.
  • Freeze your debit card through the CFCU Mobile App.
    • Download the CFCU App, if you haven’t already done so, and sign in.
    • Go to the “More” tab located in the bottom right corner of the app.
    • Select “Manage My Cards” in the top right section of the screen.
    • Select the Debit Card that is lost or stolen.
    • Select “This card is Active” to temporary lock your debit card.

CFCU VISA Credit Card

  • If your Credit Card is lost or stolen DURING business hours please call 509.235.6533 or 509.598.7151.
  • If your Credit Card is lost or stolen AFTER business hours please call 800.991.4964
  • Freeze your credit card through the CFCU Mobile App.
    • Download the CFCU App, if you haven’t already done so, and sign in.
    • Go to the “More” tab located in the bottom right corner of the app.
    • Select “Manage My Cards” in the top right section of the screen.
    • Select the Credit Card that is lost or stolen.
    • Select “This card is Active” to temporary lock your debit card.

Experienced Fraud on either CFCU Debit or Credit Card?

Click HERE to download the card dispute form.

Return it to us at either location. Be sure to download the CFCU mobile app and temporarily lock your card. Instructions are specified above.

MORE Lost or Stolen Card Information